General Policy

Check-in from 3:00 p.m. and check-out by 12:00 p.m.

Early check-in and late check-out subject to availability.

Breakfast will be served in our breakfast room from 8:00 a.m. to 12:00 p.m.

Smoking is not permitted in the accommodations or indoor areas. If any type of smoking is found in the indoor areas, a compensatory fine of R$1.000,00 will be charged.

In the event of damage to the pousada’s structure or belongings, a repair fee will be charged.

Leisure areas, such as the pool, sauna, gym and fire pit, are open from 10:00 to 22:00.

Upon check-in, an identification document for all guests must be presented.

Access to the inn's areas is restricted to registered guests.

Parking is complimentary and uncovered.

The pousada reserves the right to cancel the reservation and notify the guest without prior notice, with a 100% refund of the amount paid, in the event of any system or rate errors that make the guest’s stay technically and/or financially unfeasible.

Under 18:

At check-in, a document proving parentage (birth certificate or ID) or a declaration signed by the legal guardians indicating a legal guardian must be presented.

If the minor is not accompanied by their legal guardians or a declaration indicating the legal guardian is not presented, we will not proceed with the reservation, and the full reservation amount will be charged.

Children must be included in the reservation, as follows: Children up to 3 (three) years old stay free of charge in an existing crib in the room.

Children over 3 (three) years old will be accommodated in an extra bed at an additional cost.

The pousada is not responsible for any incidents involving minors under 18 on its premises. Full responsibility for their care lies with their legal guardians or tutors, both in common areas and accommodations. 

Pet Policy

The maximum permitted weight for pets is 15 kg.

The pet stay fee is R$ 199.00 (a one-time fee charged for the stay to sanitize the room).

Pets may not be left alone in the room.

Only 1 pet is allowed per room.

In common areas, that is, outside the accommodation, the animal must always be wearing a collar and held on a leash or in the arms of an adult responsible person. It may not be left loose anywhere in the property’s common areas.

Pets are not allowed on the beds or furniture in the accommodations or common areas.

As the spaces and accommodations are close to one another and other guests will be present in the common areas, only well-behaved, quiet pets that do not cause fear will be allowed.

Barking, meowing and other noises, including guests’ calls to control their pets, must be kept quiet at all times.

If any guest feels uncomfortable or afraid because of the animal’s presence, the animal must be kept away from the guest.

Any damage caused by the pet, inside or outside the accommodation, will be the guest's responsibility, including soiling bed linen, towels and mattresses. Washing/sanitizing fees and/or the replacement/purchase of damaged items may be charged to those responsible.

The inn is not responsible for illnesses contracted, loss or accidents involving the animal, whether inside or outside the inn.

Pets must be accompanied by a vaccination card issued by a veterinarian confirming their health and compliance with sanitary requirements, especially proof of rabies vaccination.

The pet’s stay at the pousada will be denied or the pet will be removed if:

a) any rule above is not followed and/or there is continued non-compliance;

b) animals are found on the property, especially in the accommodation, without a prior reservation confirmed in writing by the pousada, or animals not listed on the Registration Form at check-in without payment of the pet fee;

c) Possible transmission of diseases to other animals or people when the animal’s good state of health has not been confirmed by a certificate; and,

d) Medical and legal expenses in the event of an attack and/or transmission of diseases to guests, staff and/or other animals.

If a guest cancels their stay due to non-compliance with the pet policy, the Reservation and Cancellation Policies in effect when the reservation was made will apply.

Please use waste bags when walking your pet. 

Reservation policy:

The pousada reserves the right to cancel the reservation and notify the guest without prior notice, with a 100% refund of the amount paid, in the event of any system or rate errors that make the guest’s stay technically and/or financially unfeasible.

100% Pix rate payment:

Proof of payment must be sent within a maximum of 24 hours after the reservation is confirmed.

If proof of payment is not sent within 24 hours after the reservation is made and the payment is not confirmed in the indicated bank account, the reservation will be automatically canceled.

Proof of a scheduled payment will not be accepted to confirm the reservation.

For cancellations made between 6 and 1 days before the check-in date, 50% of the total reservation amount will be charged.

In case of a no-show, 100% of the reservation amount will be charged.

Reservations will be confirmed upon payment of 100% of the reservation amount.

Cancellation upon arrival, during the stay or in the event of early departure from the package will incur a charge of 100% of the reservation amount.

Extra items must be paid for at check-in;

Mixed-rate payment:

A 30% deposit must be paid via Pix at the time of booking, with the remaining 70% due on the check-in date by credit card, in up to 3 interest-free installments* with minimum installments of R$ 120.00 (one hundred and twenty reais);

The 70% payment must be made with a card belonging to one of the guests. Third-party cards will not be accepted.

Proof of the deposit must be sent immediately to our reservations center.

Booking-schedule confirmations will not be accepted to confirm the reservation.

If payment of the 30% deposit is not confirmed, the reservation will be automatically canceled.

The amount paid for the reservation will not be refunded in the event of cancellation made less than 15 days before the check-in date;

Cancellation during the stay will result in retention of 100% of the reservation amount;

In the event of a no-show, the guest will be charged the full reservation amount;

In the event of no arrival by 11:59 p.m. on the check-in date, the reservation will be automatically canceled;

Cancellation upon arrival, during the stay or in the event of early departure from the package will incur a charge for the full reservation amount;

In the event of a refund, in accordance with the terms above, payment is subject to the financial processing periods of the inn and credit card operators/networks;

A change to an already confirmed reservation date may be requested 15 or more days before the check-in date. Availability for the new period must be checked; only any difference in rates between the periods will be charged;

Any outstanding balances will be charged on the check-in date;

The inn reserves the right to cancel your reservation without prior notice if the purchase transaction is not approved;

In the event of a refund, in accordance with the terms above, an administrative fee of 5% may be charged for returning amounts previously paid.

Installment rate:

Payment must be made using a card belonging to a guest who will be staying with us. THIRD-PARTY CARDS WILL NOT BE ACCEPTED

If the 30% deposit is not paid with a card in the guest’s name, a refund will be requested at check-in, and the full reservation amount must be paid at that time using a card belonging to a guest.No refund will be issued for amounts paid for the reservation if cancellation is made less than 15 days before the check-in date;

Leaving during the stay will result in retention of 100% of the reservation amount;

In case of a no-show, the guest will be charged the full reservation amount;

If the guest has not arrived by 23:59 on the check-in date, the reservation will be automatically canceled;

Cancellation upon arrival, during the stay or due to early departure from the package will result in the full reservation amount being charged;

In the event of a refund under the terms above, payment will be subject to the financial processing times of the pousada and credit card operators/networks;

A confirmed reservation date may be changed with 15 days or more notice before the check-in date. Availability for the new period must be checked; only any difference in price between the periods will be charged;

Any outstanding balance will be charged on the check-in date;

The pousada reserves the right to cancel your reservation without prior notice if the purchase transaction is not approved;

In the event of a refund under the terms above, a 5% administrative fee may be charged for returning amounts previously paid.

Privacy Policy

The terms and conditions of the Privacy Policies shall apply:

a. All data processing carried out by the network.

b. The group's entire website, landing page, booking engine and even social media, as well as those of its accommodations.

1.In compliance with Law 13709/2018 on the protection and processing of personal data, we inform users of our web pages that data provided through them via the corresponding forms or emails received, and considered personal data, is provided entirely voluntarily, and failure to provide it will not affect the quality of the services provided unless otherwise indicated.

Personal data.

As a guest, you may be asked at various times to provide personal information about yourself and your companions, such as:

– Contact information such as name, telephone numbers, email addresses, ZIP code, vehicle details and others;

– Personal details such as date of birth, nationality, ID number, CPF, passport, pet documents and others;

– Information about accompanying guests and children, such as full name, date of birth, CPF, email address and other details;

– Credit card information, only in transaction and guarantee systems.

– Membership card, loyalty program and other card numbers;

– Hotel arrival and departure dates, dates at the destination and dates of other destinations visited previously; 

– Preferences and interests, such as cultural, culinary and sporting activities, accommodation type, preferred location, bed type and many others;

– Questions, comments or requests for reviews that may arise during or after your stay.

In addition, depending on applicable law, data other than that listed above may also be considered confidential, including credit card numbers, leisure habits, hobbies and personal activities, cultural habits, smoker or non-smoker status, among others. It may be necessary to collect this confidential data to fulfill your request or provide you with specific services, such as a particular diet or accessibility features for people with physical disabilities. In that case, if required by applicable law, we will ask you to give your express consent for us to collect and process this confidential information.

2. This data will be added to an automated database managed by the network, its lodging facilities and its technology partners, in accordance with the law. 

Personal information may be collected in certain circumstances, including, without limitation, the following: 

a. Hospitality-related activities, such as:

– Accommodation reservations;

– Check-in and check-out;

– Consumption during the stay, which may be calculated by monitoring charges;

– Complaints, requests and/or disputes.

b. Participation in commercial programs:

– Registration with the loyalty program;

– Contributing guest reviews and/or comments (e.g., “Guest Satisfaction Survey,” “Contact Us,” “Guest Comments”);

– Competitions;

– Signing up for or subscribing to newsletters to receive communications, offers or promotions by email.

c. Provision of information by third-party service providers:

– Tour operators, travel agencies, GDS reservation systems, PMSs, channel managers, marketing agencies, other inns in the group, etc.

d. In compliance with the General Data Protection Law (Law 13.709/2018), we inform you that completing and submitting the National Guest Registration Form - FNRH to the Ministry of Tourism is a legal obligation for all lodging establishments in Brazil, as provided for in Decree No. 7,381 of December 2, 2010, which regulates Tourism Law No. 11,771/2008.

e. Internet activities:

– Connection to websites (IP address, session cookies);

– Completing online data-collection forms, such as online reservations, questionnaires, etc.

3. The user consents to and is deemed informed of the processing and use of their data through automated systems for the purpose of responding to their request for information, managing the distribution of submitted audiovisual and graphic material and, where applicable, the existing contractual relationship, as well as keeping them informed about products, services and the programming schedule, and all our activities.

We strive to provide the best possible quality of service, so we will use your personal information for the following purposes:

a. Manage your reservations:

– Book the requested accommodation;

– Establish and maintain business records and meet financial requirements;

– Carry out internal administrative processes, including managing a list of undesirable guests, which may occur in cases of nonpayment, inappropriate behavior, etc.

b. Manage your stay:

– Monitor telephone, bar, Internet, pay-TV and various other charges;

– Access the accommodations.

c. Improve hospitality, including:

– Process your personal information in our customer relationship management program;

– Better understand your needs and requests;

– Customize products and services to better suit your preferences.

d. Send newsletters and promotional and commercial materials, or contact you about tourism, hospitality and services, network promotions, accommodations or those of our partners. You may unsubscribe from our newsletters by clicking a link in our messages or contacting us through the available channels.

e. Improve our services, including: 

– Conduct surveys and analyze guest questionnaires, comments and usual activities;

– Manage guest complaints; 

– Allow you to enjoy our loyalty program.

f. Improve and make the use of our websites more secure, including:

– Improve website navigation;

– Implement security and fraud-prevention measures.

g. Comply with local regulations, such as retaining business, accounting and other records.

4. Users guarantee and are in all cases responsible for the truthfulness, accuracy, validity and authenticity of the Personal Data provided, and undertake to keep it properly updated.

Also, if you provide us with personal data belonging to third parties, you must be duly authorized to do so and must expressly inform the data subjects of the rights and/or obligations contained herein, acknowledging the truthfulness, accuracy, validity, currency and authenticity of such data.

5. The user is likewise informed of the possibility of exercising the rights granted by applicable law, namely the right to information, access, rectification, deletion and objection regarding their data, through formal communications such as email.

6. We do not knowingly collect personal information from children under 18, except for their name, date of birth, CPF, email address, telephone number and nationality provided directly by an adult on the child's behalf or with the adult's permission. Make sure your children do not provide us with personal information without your consent, including online. If you believe your child has sent us personal information, please contact us so that we can delete it.

7. We guarantee that we have adopted the necessary and legally required security measures on our premises, systems and files, also ensuring the security of files containing personal data and preventing their loss, misuse, alteration, unauthorized access and theft.

8. Without prejudice to the foregoing, the user is aware that the security of electronic communications is vulnerable.

9. Nevertheless, we will disclose personal data and any other information in our possession or accessible through our systems to the competent public authorities whenever required in accordance with applicable legal provisions.

10. The user expressly consents to their data being shared for the purposes referred to in the paragraphs above or with other companies with which we enter into collaboration agreements and/or their providers and systems.

11. You have the right to access, amend or delete your personal information. You may also object to the processing of your personal information in accordance with the guests’ privacy policies if you have legitimate grounds. However, please note that if you do so, in certain circumstances we may be unable to provide the requested service. If you do not wish this processing to take place, you may notify us at our physical address or by email, but receipt must always be confirmed. Until such notification is made, we will understand that consent has been granted.

12. These privacy policies for guests of the network and its accommodations may be updated periodically. Therefore, we ask that you read the privacy policies regularly whenever you make a reservation, check in or check out.

13. If you have any questions about the privacy policies described here or how we generally process your personal information, please contact us as indicated in section 11 above.